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Privacy Statement

Privacy-sensitive data or personal data is processed through our webshop. Twinckels considers a careful handling of personal data of great importance. We therefore carefully handle and process your personal data.
 
In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:
  • We clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • We limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • We first ask you for explicit permission to process your personal data in cases where your permission is required;
  • We take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
  • We respect your right to provide, correct or delete your personal data at your request.
 
Twinckels is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.
 
This privacy statement was last modified on 01-02-2021 00:00:00.


Use of personal data
When using our webshop, we obtain certain information from you. This can be personal data. We only keep and use the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.
We use the following information for the purposes stated in this privacy statement:
  • Name and address details
  • Telephone number
  • Billing address
  • Email address
 
Registration
In order to access some parts of our webshop, we first ask you to register. After registration, we save the personal data you have provided via the username you have chosen. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the execution of the agreement.
 
We will not provide the data linked to your username to any third parties, unless this is absolutely necessary to execute the agreement that you have with us or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.
 
Processing order
When you place an order with us, we have to use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.
 
Advertisements
In addition to the information on our website, we can also inform you about our new products and services:
  • via social media
 
Publication
We will not publish your customer data.
 
Ads
Our webshop displays advertisements.
 
Provision to third parties
We can pass on your data to our partners. These partners are involved in the implementation of the agreement.
 
Cookies
Our webshop uses cookies. Cookies are also placed via third parties engaged by us.
 
When you visit our webshop for the first time, a notice is displayed in which we explain why we use cookies. We consider your further use of our webshop as permission for this use of cookies.
 
You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally.
 
We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these can change regularly).
 
Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google to make agreements about the handling of our data. However, we have not allowed Google to use the obtained Analytics information for other Google services. Finally we have the IP addresses anonymized.
 
Security
We take security measures to limit misuse of personal data and to prevent unauthorized access.
 
Preservation time 
The personal data described above is kept for as long as necessary to process your orders, including warranty. After that, we keep data for a maximum of one year for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).
 
Websites of third parties
This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.
 
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.
 
Data access and changing your data
For questions about our privacy policy or questions about access to and changes to (or deletion of) your personal data, you can contact us at any time using the information below.
 
You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or state with reasons that you want us to restrict the processing of personal data.
 
In order to prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it removed.
 
Dutch Data Protection Authority
Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.
 
Contactdetails 
Twinckels.com
Van Cleeffkade 15
1431 BA Aalsmeer
+31 (0)297-228210

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